What is WaterPesa?
WaterPesa is a water-management platform designed for Kenyan households, buildings and utilities. It brings water bills, payments, usage insights and issue reporting into one place.
WaterPesa help
Find the right help for your water account.
Understand a bill, explore prepaid water or find the right person to contact.
Frequently asked questions
Can I prepay my water remotely with WaterPesa?
WaterPesa is designed to support remote prepaid water top-ups through approved provider connections. Live availability depends on your account, meter and payment integration. Some meters still require entering a token at the property. The public demo simulates payments and does not deliver real water credit.
Does WaterPesa offer automatic water top-ups?
You can currently plan and save draft or paused top-up rules with a low-balance threshold or monthly date, a top-up amount and a monthly spending cap. These rules do not charge your account. Live automation requires separate authorization and enabled provider services.
Can I try WaterPesa before connecting an account?
Yes. Take a guided tour of bill review, usage insights and service requests, or try the sample account on the WaterPesa homepage. Example payments are simulated and no requests are sent to a provider.
Does WaterPesa work with my water provider?
Availability depends on your provider and the integrations enabled for your account. A provider appearing in our directory does not mean its accounts are connected to WaterPesa. Contact WaterPesa to check your provider before relying on a live payment or meter connection.
How can WaterPesa help me reduce my water bill?
WaterPesa is designed to help you compare usage, investigate unusual increases and report possible leaks. Savings depend on your household, tariff and any repairs or changes you make; the amounts shown in previews are illustrative.
Who should I contact about a missing payment or water outage?
Contact your water provider through its official customer service channels. Keep your account number, payment reference and the time the problem began ready. The WaterPesa provider directory can help you find the provider’s website.
What should I check before paying a water bill?
Confirm the provider, account reference, billing period and amount. Use the payment channel shown on your provider’s official website or confirmed by its customer service team. Keep the receipt and check a pending payment before trying again.
Need help with WaterPesa?
For questions about your WaterPesa account or setting up your organization, contact the WaterPesa team.
For water supply, utility charges or a payment made directly to a provider, contact that provider’s customer service team.